Cancellation & Refund Policy
Last Updated: August 2026
At Clear Title Properties, we strive to deliver transparent, high-value real estate listing and discovery services. This Cancellation & Refund Policy outlines the terms for cancellations, service fulfillment, and refund requests for payments made on our platform via our payment partner, Razorpay Software Private Limited.
1. Scope of Digital Services
Clear Title Properties charges flat service fees for digital products and platform access:
- Property Listing Fee: First 5 listings are ₹0 Free in Founder Beta. Flat ₹25 for subsequent listings post-quota.
- Buyer Access Pass: 100% Free (₹0) during launch liquidity phase for direct messaging and contact reveals.
- RERA Agent Onboarding: Complimentary early beta access for verified RERA-registered agents (standard ₹49 annual fee waived).
- Developer B2B Onboarding: Complimentary Early Beta access (annual subscription held until platform traffic milestones are met).
2. Cancellation Policy
- Before Service Fulfillment: Users may cancel a listing submission draft or profile application at any point prior to payment completion.
- After Service Fulfillment: Once a payment is completed and a property listing, contact reveal, or agent verification badge is activated on the platform, digital service fulfillment is deemed complete and cannot be cancelled.
3. Refund Policy & SLA
Refunds will be granted under the following exceptional circumstances:
- Duplicate Charges: If your account is debited twice for the same transaction due to a network or payment gateway error.
- Failed Activation: If a payment is debited from your bank account/card but the listing or contact reveal fails to activate within 24 hours.
- Unverified Agent Rejection: If a RERA agent application is denied during KYC portal checks, the ₹49 fee will be refunded minus payment processing charges.
4. Refund Processing Timeline
Approved refunds will be processed via Razorpay and credited back to the customer’s original payment source (Bank Account, UPI, Debit/Credit Card) within 5 to 7 business days from the date of refund approval.
5. Contact for Refund Assistance
To request a refund or inquire about payment status, please contact our support team:
Clear Title Properties Support Desk
Official Contact Desk: Press & Inquiry Desk
Support Assistance:
Legal Grievance: Statutory Grievance Redressal Portal
Location: Pune, Maharashtra, India